Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with Cinnabar Acupuncture & Tea Co. We are therefore not liable for lost or stolen merchandise. Cinnabar Acupuncture & Tea Co. will not refund or reship any package that has been marked as “Delivered” by the carrier even if recipient claims non-receipt. It is possible that the package was left with neighbors, between the doors, etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.Cinnabar Acupuncture & Tea Co. has no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens the carrier (UPS) will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier’s directions on the notice for delivery of your package. If any package is returned to Cinnabar Acupuncture & Tea Co. for any reason (such as an inaccurate shipping address), a $2 restocking fee plus shipping & handling charges will be deducted from your refund. If you then wish to have us re-ship the item(s), you must pay for the new shipping & handling charges prior to shipment.
Please note that for the safety of all of our customers, we cannot accept exchanges or returns as we cannot verify if the product was opened and/or used. However, if we sent you the wrong item, please contact customer service at firstname.lastname@example.org within 10 business days of receipt to arrange for a re-shipment of your corrected order at our expense. You must ship the incorrect item back to us in its original packaging with your packing slip enclosed. Once we verify that the item(s) was incorrect, we will reship the correct item(s).
Damaged in Shipping
If your shipment was damaged in transit, contact customer service at email@example.com and we will gladly arrange to send you a replacement. You must ship the damaged item back to us in its original packaging with your packing slip enclosed. Once we verify that the item(s) were damaged, we will reship the correct item(s). Any product(s) returned must follow our Return policy above.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Orders may be canceled at any time prior to shipment, but since orders ship quickly you should try to contact customer service before 1 p.m. of the day you placed the order (If you place an order before 9am PST, it will likely be shipped that day, so please be sure of your order in this case). If you would like to cancel your order you must send an email to firstname.lastname@example.org. Once orders are shipped the sale is considered final and cannot be canceled.
Payment is expected upon completion of placement of the order. If you choose to pay via Paypal, the system will take you to the Paypal site to complete payment. You must complete payment at that time to prevent your order from being canceled. We cannot follow up on every order that does not complete the Paypal process.
Our products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather. Damage from inclement weather as well as excessive heat and/or freezing is not covered by Cinnabar Acupuncture & Tea Co. or the carrier. Weather and temperature damages are your responsibility.